Frequently Asked Questions

Can't find what you're looking for? Contact us and we'll be happy to help.

Shipping & Delivery

Do you offer free shipping?

Yes — we offer free shipping to Australia and the United States on all orders, with no minimum spend required. Whether you're ordering from Australia or anywhere else in the world, delivery is always on us.

How long will my order take to arrive?

Orders are typically delivered within 5–8 business days from the date of dispatch. Delivery times may vary slightly depending on your location and local postal services. Please allow a little extra time during public holidays or peak periods.

Will I receive tracking information?

Yes. Once your order has been dispatched, you'll receive a confirmation email with your tracking number. You can use this to monitor your delivery progress through the carrier's website.

Returns & Refunds

What is your returns policy?

Please refer to our Refund Policy for full details on returns and refunds. If you have a question about a specific order, please don't hesitate to contact us and we'll do our best to help.

How do I request a refund?

To request a refund or report an issue with your order, please reach out to our team with your order number and a brief description of the problem. We aim to resolve all enquiries promptly and fairly.

Products & Labels

Why does a product label look different from the image on the website?

Manufacturers occasionally update their product formulations, packaging, or label designs. While we do our best to keep product images current, the label on the item you receive may differ slightly from what is shown online. The product inside remains the same quality you'd expect.

Are your supplements safe to take?

Please read the label supplied with your product carefully before use and follow the directions provided. We recommend consulting a qualified healthcare professional before taking any supplement, particularly if you are pregnant, breastfeeding, taking prescription medication, or managing an existing health condition.

Can I take multiple supplements together?

Some vitamins and supplements may interact with each other or with prescription medications. We recommend speaking with your doctor, pharmacist, or a registered nutritionist before combining supplements, particularly at higher doses.

Contact Us

How can I get in touch?

We'd love to hear from you. You can reach our customer service team via our Contact page. We aim to respond to all enquiries within 1–2 business days.